02 Feb

Important Warning! Beware a ransomware attack!

cloudycms

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Frequently Asked Questions I cannot access my PC or my files. Should I just go ahead and pay to regain access? We don’t recommend you pay. There is no guarantee that handing over the ransom will give you access to your files again. Paying the ransom could also make you a target for more malware.

Frequently Asked Questions

I cannot access my PC or my files. Should I just go ahead and pay to regain access?

  • We don’t recommend you pay. There is no guarantee that handing over the ransom will give you access to your files again. Paying the ransom could also make you a target for more malware.

How do I get my files back?

  • How to recover your files depends on where your files are stored and what version of Windows you are using. Cloudy IT can assist you with this.
  • Some ransomware will also encrypt or delete the backup versions of your files. If you have set the backup location to be a network or local drive your backups might also be encrypted. Backups on a removable drive, or a drive that wasn’t connected when you were infected with the ransomware, might still work.

How did ransomware get on my PC?

  • In most instances ransomware is automatically downloaded when you visit a malicious website or a website that’s been hacked.

How do I protect myself and company against malware?

  • Regularly backup your important files.
  • Contact Cloudy IT to install a robust security and virus checking software solution

Please feel free to Contact Us at Cloudy IT and we will be more than happy to advise you on updating your security.