02 Feb

Cold call scams on the rise…Can you protect yourself?



We are finding this scam affecting even the most cautious individuals and businesses and through some very believable methods are gaining access to clients PCs and then holding them to ransom. This a very clever scam, which has caused hundreds of pounds worth of damage to our clients’ computer systems and due to the number of people being affected we feel more needs to be done to make people aware of it. You will usually find that once they have access to your computer they can do the following:

  • Trick you into installing malicious software that can capture sensitive data such as bank details, they then might charge you to uninstall the software
  • They can take control of your PC and adjust settings which leave your computer vulnerable
  • Ask for credit card details so they can charge you for phony services
  • Redirect you to fraudulent website and ask you to enter personal details such as financial information or credit card details.
  • Install additional password software locking you out of your own computer.

The main thing to remember is that neither Microsoft or Google (or any other trusted IT company) make unsolicited phone calls (cold calls) to charge for computer software fixes or security updates.

The criminal usually say their from the following:

  • Windows Technical Department Support Group
  • Windows Helpdesk
  • Windows Service Center
  • Microsoft Research and Development Team (Microsoft R & D Team)
  • Microsoft Tech Support
  • Google Tech Support

How can you protect yourself from telephone tech support scams? If someone contacts you claiming to be from Microsoft or Google:

  • Never let them have control of your system
  • Do not buy any services or software
  • Ask if there is a cost associated with the service, if so then hang up
  • Never provide any personal information or credit card details

Should you be affected by one of these scams then we advise you to do the following immediately:

  • Change your passwords – for your emails accounts, financial accounts including bank accounts and credit cards, if possible from a separate computer.
  • Scan you system for viruses and malware

Should you feel that you PC is still compromised then give Scott or Phil a call on 01280 81684 or email [email protected] one of the team would be happy to take a look. Sometimes we can remove the threats, but in some cases we need to do a full backup and reinstall.

Also for more tips on how to stop nuisance calls visit the website below it has some good tips on how to stop getting calls in the first place.http://www.which.co.uk/technology/phones/guides/ten-tips-to-stop-cold-calls/