02 Feb

CloudyIT revamp their support team! Read more about how CloudyIT can ensure your companies IT runs smoothly

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At CloudyIT we treat all of our clients however big or small as individuals not numbers, which is why we have listened to you all and have revamped our IT support, ensuring that you our clients get the very best help from CloudyIT as and when you require it.

Headed up by our super friendly IT superman Neal Pallet, our business IT support is now provided by our team of dedicated engineers and support staff who are always on hand to advise and support our clients with any technical issue. Our skilled team have years of IT technical experience and are only a phone call away should you need assistance. We are continuing to work to improve our support processes and businesses currently using ourselves should expect to see over the coming months more information relating to the improvements we are making. So keep an eye out!

We encourage all our businesses to use our dedicated support channels, ensuring faster response times and resolution of your issues. This couldn’t be easier, with 3 main ways to contact us:

Should you require any further assistance with support, please feel free to contact our Helpdesk manager Neal, [email protected]

‘As our business grew, we reviewed our current IT position and realised that we had an urgent requirement to upgrade. We were introduced to Cloudy IT and found that David Hall (Managing Director) listened to our needs and understood our short timescale for completion.

The challenge which we set the Cloudy IT team was 2 weeks to go live, seven sites inclusive of Head office and 6 sites across London which included building sites with offices in basements, old hardware which required replacing and the migration of servers onto the cloud.

In a 2 week turnaround, Cloudy IT had replaced all our hardware across 7 sites and we were fully operational using the cloud based system. The communication throughout the project was exceptional and we were kept informed every step of the way.

The continued support post migration has answered every question we have had along the way. Cloudy IT have delivered and exceeded expectation.’

Scott Brighty MD