CloudyIT offer flexible support solutions and through our 360 Support, organisations can ensure continuity of business when faced with the most challenging IT situations
We have created three support solutions, giving businesses a truly encompassing blanket of protection whilst recognising that different companies have different support requirements. Each solution is designed to meet the many needs our clients have, whilst at its most basic level providing continued uninterrupted support and at its most advanced, giving proactive support and hands on advice.
Designed for smaller businesses, where a monthly support agreement may be unnecessary. Pre-Paid support protection gives you all the benefits of a monthly support agreement but without the contractual commitment.
Designed for businesses who want all the advantages of our Total IT support package, who are based further afield or perhaps are working to a tighter budget. Businesses get all benefits from the Total IT Support Package, but any onsite work would be chargeable.
Total IT Support
The ultimate package, providing unlimited support for your business both remotely and onsite. It’s like having your own IT support department in house.
|Service||Pre-Paid Support||Remote Support||Total IT Support|
|1 hour guaranteed response time|
|Manage and monitor your service requests online via our support portal|
|Team of dedicated engineers with a broad skill set available|
|Agreed SLA's so our support to you is clearly defined
Designed for businesses of 1 - 5 users
|Reduced rate for onsite visits|
|Unlimited support for your business|
|Proactive remote monitoring of all systems|
|Domain Health Check Monitoring|
|Domain security package|
|Quarterly review of your IT and a report of potential improvements|
|Site visits to perform health checks of all systems|
|Fixed monthly amount making sure no hidden costs or surprises|
* subject to terms & conditions